If in the highly unlikely event you have received a gift pack that isn’t in perfect condition and it’s within 14 days of purchasing you can contact us, and we’ll take you through the process of returning a faulty or damaged pack.
- To contact us, please reach out through our contact page. Alternatively, please email sales@lancashiregiftcompany.co.uk
- We are only able to accept returns of damaged items, or items deemed unfit for consumption.
- We will need photographic evidence of damaged goods.
- You must obtain proof of postage when making your return in the event a delivery goes missing or we’re unable to locate it at the warehouse. Returns will not be accepted without a proof of postage, or a valid tracking number that shows the delivery being received at our warehouse.
- Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer. Please contact customer services prior to sending any product back for a return, replacement, or exchange at customersupport@lancashiregiftcompany-co-uk.stackstaging.com
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Order Cancellation
- You can request cancellation of an order (in writing) provided that the goods have not been dispatched to the recipients or yourself. You agree and understand that a cancellation request does not automatically grant an absolute cancellation. We reserve every right to approve or refuse any cancellation request without any reasons or any liability. It is not possible to request a cancellation for custom orders including bespoke, branded or printed products.
Upon the approval of a written cancellation request, subject to our discretion, your full order total minus an administration fee will be refunded to your original payment method within 30 working days.